Frequently Asked Questions
Orders
How do I place an order?
Add items to your cart and click Checkout. You can check out as a guest or with an account.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not been shipped yet, we will do our best to update or cancel it.
What payment methods do you accept?
All major credit and debit cards, Shop Pay and other payment options shown at checkout. All payments are processed securely.
Shipping
How long does processing take?
Orders are processed within 1–3 business days.
How long does delivery take?
Most orders arrive within 7–15 business days after processing. Delivery times may be longer during holidays or due to customs.
How much is shipping?
Shipping costs are calculated and shown at checkout before you pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also view your orders by signing in to your account.
Why did my items arrive in separate packages?
Products may ship from different warehouses, so a single order can arrive in more than one package.
Returns & Refunds
What is your return policy?
You can request a return within 14 days of receiving your order. Items must be unused and in their original packaging. See our Refund Policy for full details.
My item arrived damaged or wrong. What should I do?
Contact us within 14 days of delivery with your order number and photos of the item. We will send a replacement or issue a refund.
When will I get my refund?
Once your return is approved, refunds are issued to your original payment method within 5–10 business days.
Still need help?
Reach out through our Contact page and we will get back to you within 1–2 business days.